Five Steps to Set Up Cross-Border Acceleration

Open the registration page in the user panel — you only need to fill in two fields: username and password. The process doesn't ask for an email address, and the account is active the moment you submit: no verification email to wait for, no confirmation link to click in your inbox.

For your username, a mix of letters and numbers is easy to remember — it's also part of your login credentials. Make your password long, mixing upper- and lowercase letters, numbers and symbols, and don't reuse the password from your email or social accounts. Keep both somewhere safe.

After you submit, the page goes straight to the overview page of the user panel, with your account name shown in the top right. The account is usable now, but it has no data allowance yet — the next step is to choose a plan.

Once you're logged in, open the plans page from the top of the panel. There are two billing types: monthly subscriptions and one-off data packs. The difference is how data resets — a monthly subscription resets once a month on your activation date, while a data pack lasts until you use it up and never expires.

Monthly subscriptions come in three tiers — pick the one that matches your usage:

• ¥9.9/month for 60GB: light use built around web browsing, messaging and document collaboration;
• ¥18/month for 250GB: everyday use across phone and computer, with plenty of short videos and online music;
• ¥28/month for 500GB: long 4K streaming sessions and frequent large-file downloads.

Data resets monthly on your activation date, not on the 1st of every month. If you upgrade from a lower tier to a higher one mid-cycle, the price difference is prorated over the remaining days — you don't have to wait for the next cycle to upgrade.

If you're only travelling for a week or two, a data pack fits better: ¥158/300GB, ¥358/1000GB, ¥658/3000GB. They last until you use them up and never expire — no monthly commitment and no end-of-month reset pressure.

Once you've picked a tier, place the order, confirm the amount and data allowance, then choose a payment method. Alipay, WeChat Pay and USDT are supported. After payment the order status updates and the overview page shows your active plan and remaining data. Every plan is covered by the 30-day refund.

See the pricing page for the full comparison of plans and data packs.

When payment is done, go back to the overview page in the panel. It has a subscription section holding the subscription link for your account, with a copy button next to it. Click copy and the link goes to your clipboard, ready to paste into your client.

The subscription link looks roughly like this — the example below shows the format only and is not a working address:

https://example.com/sub?token=YOUR_TOKEN

The token part of the link is part of your account credentials and works just like a password. Anyone who has it can use this account's routes, so don't post it in group chats, forums or public screenshots. When you need to import it on a new device, just copy it again from the panel — don't keep it in a notes app or cloud notebook long term.

Clients pull subscription updates automatically on a regular schedule. When routes change, your client syncs them on the next update — no need to copy the link again by hand. You only repeat the copy-and-paste step the first time you import on a new device.

For more on keeping your account and subscription link safe, and what to watch out for on public networks, see VPN Security Basics for Beginners on the blog.

With the subscription link in hand, pick the client for your device type. The import flow is the same on every platform: install and open the client, find the subscription or configuration entry, paste the link, save, then update the server list once. Installers and download links are all on the download page in the panel, which you reach after logging in.

Below is where to find the entry point on each platform, plus the prompts you're most likely to see.

Once the client has updated the subscription, the server list shows routes grouped by region. Each route is labelled with its type: IEPL dedicated line, relay or direct. For your first connection, pick a route in the Asia-Pacific region such as Japan or Singapore — the physical distance is shorter, so latency is usually lower.

Click the connect button to the right of a route, or just hit "Connect" in the client's main window. When the status changes to "Connected", the system status bar or tray icon shows the connection marker and the client displays the name of the route in use.

There are two ways to check that it's working. First, open an international site that normally loads poorly — if it loads, the connection is up. Second, check the current exit region in the client and confirm it matches the route you picked. If pages still won't open, disconnect and reconnect, or switch to another route in the same region — most regions have several routes, so if one is having a temporary wobble, just pick another.

One account allows unlimited simultaneous devices. Your phone, computer and tablet can each connect and pick their own route without affecting one another — no need to buy a second plan for another device.

Once you've been through the five steps above, you've registered, ordered, imported and connected. The three issues below are the ones beginners hit most often — try the matching fix first, and if that doesn't work, read on for the deeper material.

• Subscription update fails — first check that the link is complete and has no extra spaces; deleting the old subscription in the client and importing it again usually fixes it.
• Connected but pages won't open — switch to another route in the same region first; if every route behaves the same, check that your system clock is accurate, since a large time offset can prevent connections from being established.
• Can't find the import entry — the name varies by client version: it may be "Subscriptions", "Configuration" or "Subscription group". Check the platform section of the Help Center, or update to the latest version from the download page in the panel.

For a more systematic read, go straight to the in-depth guide Streaming Unblocking: The Complete Guide: it explains how each streaming platform decides your region, the difference between native IPs and residential IPs, what 4K and Dolby Vision actually demand from your bandwidth, and what each common error code means.

For specific problems such as client errors, subscription updates that fail, or no traffic after connecting, the Help Center organises troubleshooting steps under four categories: account and subscription, connection and troubleshooting, speed and routes, and billing and refunds. If you need a human, submit a ticket from the user panel with your client name, system version and a screenshot of the error — that speeds things up.