Last updated: September 2026 (2026-09)
This page explains the refund rules for VPNDN subscriptions: the refund window, what is and isn't covered, how to apply, when the money arrives, and how each payment method is handled. Reading it before you pay helps you confirm whether your order falls inside the refund window.
Refund Window and Policy Overview
VPNDN offers a 30-day no-questions-asked refund: within 30 days of the first payment you can request a full refund without giving a reason. The window starts on the day of the order's first payment and runs in consecutive calendar days; it is not shortened by any use of the network during that period.
Monthly plans and data packs are covered by the same refund promise. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB, with data resetting each month on the activation date; data packs are ¥158/300GB, ¥358/1000GB and ¥658/3000GB, used until they run out and never expiring. Both product types are refunded in full for the amount actually paid on the order while inside the window.
Refunds are handled per order as a whole; partial refunds calculated from remaining data are not offered. If a monthly plan is upgraded mid-cycle, the price difference is prorated by remaining days; the payment made for the upgrade is judged against the 30-day window using that order's first payment time.
What Qualifies and What Doesn't
Refunds can be requested in the following cases:
- Monthly plan orders and data pack orders within 30 days of the first payment;
- The service could not be used normally because of local network conditions, client import issues or route connectivity problems, and the request is made within the window;
- No-questions-asked requests: no reason and no usage records are required.
Refunds do not apply in the following cases:
- More than 30 days have passed since the order's first payment;
- The same order has already been refunded, or a duplicate request is submitted while one is still being processed;
- The account has violated the Terms of Use, including reselling the subscription, sharing it with others, occupying routes in bulk through automation, or scanning or attacking the routes;
- Abnormal use aimed at avoiding payment, such as consuming the vast majority of the data within a very short time and then immediately requesting a refund, may be refused after verification.
How to Apply and What to Include
Refund requests are submitted through the ticket section of the user panel. The process is as follows:
- Log in to the user panel, open the tickets page and create a new ticket with the subject line Refund Request;
- In the ticket body, write down your order details; the checklist below shows what is needed;
- The service checks the order's payment time, payment records and account status to confirm whether it meets the refund conditions;
- Once approved, the refund is issued to the original payment channel and the result is posted back in the ticket.
Please include the following information when you submit:
- Your panel username;
- The order number, or the exact date and amount of the purchase;
- The payment method and the matching payment proof (a screenshot of the Alipay / WeChat transfer record, or the on-chain transaction hash for USDT);
- Account details for receiving the refund are only needed if the original payment channel cannot accept the refund.
Applying only requires information that identifies the order. No identity documents are needed, and no reason for the refund has to be given.
Timing and Returns to the Original Payment Method
Refunds are always sent back through the original payment channel, for the exact amount paid on the order.
The service initiates the refund as soon as the order is confirmed to meet the refund conditions, with no extra waiting period; the actual arrival time depends on how quickly the payment channel processes it.
Once the refund is complete, the subscription or data pack tied to that order stops at the same time and the plan status in the panel updates accordingly; other still-valid orders on the account are unaffected.
If the original payment channel can no longer accept the refund, explain this in the ticket; after checking the order, the service will confirm an alternative way to receive the money with you.
How Different Payment Methods Are Handled
Alipay: the refund goes back to the Alipay account used for the payment, and processing follows Alipay's own timeline.
WeChat: the refund goes back to the WeChat Pay account used for the payment, and processing follows WeChat Pay's own timeline.
USDT: the refund is sent to the on-chain address used for the payment, and arrival depends on on-chain confirmation. On-chain transfers cannot be reversed once sent, so please make sure the receiving address matches the payment address; funds lost to an incorrect address cannot be recovered.
All three payment methods share the same refund window; its length does not change with the payment method.
Policy Updates and Other Questions
This policy may be updated as the service and payment channel rules change; the version on this page is the one that applies, and the last-updated date at the top of the page changes with it. Refunds already completed are not affected by later revisions.
Refund requests, arrival checks and other questions can be submitted through the ticket section of the user panel, and common questions are also covered in the Help Center. Together with the Terms of Use and the Privacy Policy, this policy forms the terms for VPNDN subscription services.